Cancellation under the Distance Selling Regulations
You may cancel the contract under the Distance Selling Regulations by notifying us no later than 7 working days
after we deliver the goods that you are cancelling the contract.
You may not cancel your contract with us under the Distance Selling Regulations where any computer software has
been unsealed by you. We will not accept the return of software where the cellophane on software has been opened or
software has been installed. Unless the software is part of a package (e.g. the software is included by the
manufacturer in the box of a PC and the PC is faulty).
The item must not be used and must be 'as new' when returned to us. If the item does not include the original
packaging a charge may be made. We reserve the right to make a minimum charge of £50 to restore a used computer
back to factory default settings. Please note you cannot return a used computer to us under the Distance Selling
Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain
possession of the goods that have been delivered and take reasonable care of them.
If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense.
You must take reasonable care to ensure that Box Limited receives the goods and the goods are not damaged in transit.
Failure to do so might result in a breach of your statutory duty to take reasonable care and Box Limited will have a
right of action against you to withhold a refund.
If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may
charge you our direct costs of recovering the goods.
Please note: Distance Selling Regulations do not apply to businesses.
When we accept your order, we will do our best to make delivery within the quoted delivery period. If we do not attempt
a delivery within the quoted delivery period and you provided a full and correct delivery address then we may offer a
refund or part refund of the delivery fee.
If you provide an incorrect delivery address and we are unable to deliver, then we may treat the order as cancelled
by you and refund the price of the goods. The Delivery charge will not be refunded. Should nobody be available to
accept the delivery, the courier will keep hold of the goods for up to two days and you may re-arrange delivery.
After this period we may treat the order as cancelled by you and refund the price of the goods. The Delivery charge
will not be refunded.
If part of your order is unavailable we may deliver some goods separately. We will deliver the remaining items as
soon as we can.
In most cases the manufacturer acts as our agent to repair your goods. For the quickest solution please contact the
manufacturer first in the event of any issues:
Acer Technical: 0871 760 1000
Asus Warranty: 0870 120 8340
EMachines: 0871 467 0006
Fujitsu: 0870 243 4397
HP Technical: 0844 369 0369
Lenovo: 0844 249 1112
MSI: 0870 820 0009
Samsung: 0845 726 7864
Sony: 0905 0310 006
Toshiba: 0870 066 0191
Faulty items are any product that we supply to you which do not conform to the contract. The following are not classed
as faulty items:
any items that fail due to normal wear and tear, accident, wilful damage, failure to follow instructions, negligence
by you or a third party, use otherwise than in accordance with their intended use, or any modification or maintenance
carried out without the prior approval of Box Limited or the products manufacturer.
You need to inform us as soon as possible if you find that any items on your order are faulty. If you return items
because you think they are faulty, we may charge you the delivery costs and any costs and expenses involved if it
is found that the items returned are not actually faulty.
In the first instance we will attempt to rectify the fault promptly. Failing that a replacement of a similar aged
product will be offered. In some instances when this is not possible a partial or full refund will be offered
depending on circumstances.
Pixel Faults for LCD Screens
Our displays adhere to ISO 13406-2. Please click here to see more information.
Unfortunately we do not currently offer a while you wait service. Our returns are handled on a queued system. To
avoid unnecessary delays please always ensure you have a valid RMA before returning goods. Every effort is made to
process returns quickly but please be aware that sometimes things can be held up if we are waiting for replacement
parts or goods from our suppliers.
If returning items to us for any reason (e.g. if you have cancelled the contract under the Distance Selling
Regulations or you think they are faulty) you should:
Ensure that they are adequately and securely packaged and labelled with our address;
Be aware that you are responsible for any damage during transit that is due to incorrect or inadequate packaging
by you and that you are responsible for any damage or loss in transit when you arrange the delivery (instead of
using our courier).
Postage costs incurred by the customer for DOA items will be refunded up to a maximum of £3.50 (proof of
postage must be provided).
Unless otherwise specified our open-box stock is sold with a 6 month warranty only. Any claims under the warranty
after 6 months of receipt will not be accepted. This does not affect your statuary rights.